I was buying an email gift card for my wife today (don’t worry, she never reads this blog) over the phone, as the company wanted to charge me a shipping fee if I purchased through the site.
When I asked the rep if they accepted PayPal, she said “I don’t know what that is.”
“You never heard of PayPal?”
“No.”
“Are you in the United States?” (She didn’t have any accent I could make out, just a cute little American teen voice, but I could think of no other explanation.)
“Yes.”
“Have you heard of eBay?”
“Yes”
I tried to explain that it was a merchant system that millions of companies used all the time, but she thought I meant it was a type of credit card, which would have opened up a whole other can of worms, so I dropped it.
It was almost 10 years ago that it was hard to find anyone who knew what it was. That’s forever ago in the Internet age.
What are they teaching these kids these days?